3-1-1 Service Returns

Dear New Orleans Neighborhood Leader,

It pleases me to announce the return of 3-1-1 service for Orleans Parish, a critical component of City Hall’s upcoming AskNOLA initiative.  Although we are still a step or two away from having live operators field every incoming call, today’s reactivation of the 3-1-1 information hotline marks a milestone on our path toward a fully-functioning issue reporting system.  I will keep you informed as future phases of AskNOLA are unveiled.

For now, please take a moment to view, print, share and link your websites to “The AskNOLA Guide“.

Shortcut for webmasters:

The guide gives citizens a preview of all 3-1-1 services currently being offered at the City of New Orleans Hotline.

Stay tuned for more information next week!


 – Tim G., Administrator


Crime Perception Survey

Crime Perception Survey 2010

Night Out Against Crime – Saturday, October 2, 2010

2010_Night_Out Flyer

Sat 5/9/2009: Road rage incident on Jefferson Highway near Oschner

From AA:

The purpose of this alert is to make us more aware of the what’s happening around us, as well as to notice trends. Please remember to promptly call in suspicious activities to NOPD.


At approximately 1pm on Sat 5/9/2009, a resident of Uptown was on his way back to Orleans Parish via Jefferson Highway and was near Oschner Hospital when an ambulance approached. He pull over to the side, but two other cars did not, skirting ahead and nearly causing an accident. After the ambulance passed, the Uptown resident continued on and an interaction with one of the aggressive driver took place. The aggressive driver rolled down the tinted window of a Black Ford Expedition, license #LA OGW-409, and began to yell obscenities and racial slurs. As the argument escalated, this aggressive driver pointed a pistol at the Uptown resident.


The Uptown resident pulled away quickly and called 911. He stopped at Leonidas/Oak and waited for police to meet him, but said that after 45 minutes, no one came. (It is unclear whether the resident was waiting for NOPD or Jefferson Parish police.)


This incident will be reported to Jefferson Parish police, as well as the Louisiana State police. It points to a problem several residents of Carollton-Riverbend have experienced when calling 911 near the Jefferson/Orleans parish border.


I want to direct you to information emailed from the Orleans Parish 911 call center about this issue. It is below. I apologize for the length of this email, but felt it was important to include. 




From: Karl Fasold, System Manager for Orleans Parish Communication District

Sent: Tuesday, March 24, 2009

(website is: http://www.911nola.org)


I’m the System Manager for Orleans Parish Communication District, the agency responsible for providing 911 services to Orleans Parish. 


The routing of cellular 911 calls is as much an art as a science; each cell sector on a particular tower must be assigned to a particular 911 center. These assignments are based upon the majority jurisdiction of the area covered by the cell tower, and inevitably results in misrouted 911 calls. To handle this eventuality, all 911 centers have the ability to instantly transfer 911 calls, including all 911 data, to the appropriate 911 center. Once the call is received at the appropriate center, it should be handled as any other 911 call.


In order to research the specific issues and determine why no one responded, I need the following information:


Date(s) and time(s) of the calls to 911.

Telephone number making the call. Cell carrier for the phone would be helpful as well.

Location the call(s) were made from.


Once we can research the calls, we’ll work with the cell carriers and determine if any tower homing changes are needed. We’ll examine our workflow and determine if any changes are appropriate, and discuss the matter with the JP 911 center.



Karl Fasold

System Manager

Orleans Parish Communication District



NOLA SMS Crime Alert Network – Now Available for the Carrollton Area

NOLA SMS Crime Alert Network – Now Available for the Carrollton Area


The SMS (text message) based Crime Alert notification network allows community members to warn other community members of recent and/or in-progress crimes. Timely warnings can help community members steer clear of “hot spots”, be aware of suspicious characters in the area, help track stolen vehicles and items and track patterns of crime. While the Crime Alert Network does not address the roots of the current crime problems, it is the hope that this network will help keep people a little bit safer, provide the community with all too often unreported details of crimes, and become an independent log of crimes that occur in our city.

A copy of all SMS Crime Alerts will be forwarded to NOPD and a multitude of other public officials on a weekly basis and will also be archived on the NOLA SMS website, http://www.nolacrimealerts.com/

Cars Vandalized on 1300 Block of Dante, Sat 1/31/2009

A citizen of the 1300 block of Dante reported that residents on the block woke up on Sunday morning to find that at least seven cars parked on the street had their side mirrors smashed or in some cases, completely torn off. 

It appears that the vandalism took place on late Saturday night. Residents report that a Tulane student living near the corner of Plum/Dante saw the vandals and called it into 911. According to the student, there was no response and NOPD later said that they had no record of the call. The police did response to calls on Sunday morning, and a report was taken by Officers Vara and Richardson.

The Tulane student did not get a good view of the vandals, but reported that they were white youths, dressed preppy and had a baseball bat. Another Dante Street resident reported being woken around 3am and seeing four boys and two girls coming around the corner from a bar onto Dante, but he was not certain these were the vandals.

There are no leads on suspects and the victims of this crime are now learning that the replacement cost for the damage is ranging $300-$600 per car. Witnesses or anyone with further information are urged to contact our Quality of Life Officer, Officer Eddington at (504) 491-7796.

The angry residents of Dante Street are trying to figure out what to do next. Spillover of undesirables from the corner store and Willow Street bars has been a growing problem. “I think we might be able to immediately address the issue is if the bar owner would pay for a weekend community patrol or security service that would patrol the neighborhood say between 1am and 4am when they are closing up,” suggests one resident. “With Mardi Gras coming up, it is only going to get worse.”

Lock your car

Did you know that officers from the Second police District have
investigated approximately 120 auto burglaries over the past three
(3) months?

In over 80 of those incidents vehicles were not secured,
allowing perpetrators access to guns, cash and laptop computers. For
your protection you should always secure your property in the trunk of
your vehicle and lock all doors.

Remember to report any suspicious persons or activities you see in
your neighborhood by calling 821-2222. In an emergency, call 911

Major Michael D. Glasser
Second District Commander
New Orleans Police Department

Police reports and reporting

The new 2nd District commander, Major Glasser, tells us about NOPD procedures for police reports.

Click here to read his description of the policies and procedures that guide when the police make a report and when they don’t.   nopd-police-reports

Palmer Park area police response

Representatives of the NOPD 2 District appeared at a very recent Palmer Park Association meeting.  They are increasing foot patrols in Palmer Park and car patrols in the surrounding area.  They strongly encourage folks to call 911 when witnessing any suspicious or criminal activity.  They realize that there have been problems with 911.

If you don’t get a satisfactory response when calling 911, they say: (a) call 911 back and ask for a supervisor and (b) call them directly to report the problem.  Lt. Field, commander of the “Second Watch” (the 3-11p shift) offered his direct line and e-mail address:  658-6436; mjfield@cityofno.com

Burglary 8400 block Freret

Sunday night a house in the 8400 block of Freret was broken into. The burglar got into the locked fenced yard (through the neighbors side yard) and pried the iron gate off of the front door of the house. The car was in the driveway and lights were on inside. The burglar may have seen the occupant leave the house at about 9:15 PM. Another neighbor heard a noise around 9:30 went outside looked around and could not see anything and it appeared the neighbor was home. The view of the front door is slightly hidden by plants. They spotted a man sitting on a car on a cell phone down the block, now we believe it was likely a watch person for the burglar. The remains of a pizza in the frig were eaten and the box left on the floor.  Additional lights inside the house were turned on. The two story house was searched through for valuables.  The burglar left out the back door leaving it open.
Other neighbors have reported hearing doors being tried when they were home sleeping. Thank you for passing this along.